Artic mint
Deeply hydrates for softer lips. Rich in cocoa and shea butters. Paraben and petroleum-free
You have 14 days from the date your package was delivered to initiate a return or exchange.
To be eligible, the return must be requested within this 14-day timeframe.
Eligibility & Non-Returnable Items
To maintain high hygiene and safety standards for our beauty products, please note:
Eligible Items: Only items that are unopened, unused, and in their original packaging with seals intact can be returned.
Non-Returnable Items: We cannot accept returns on items that have been opened or used. Additionally, sale items and gift cards are final sale and cannot be returned or refunded.
The Return Process
To start your return or exchange, please follow these steps:
Contact Us: Email our support team at [info@myskinbylabelle.com] with your order number and photos of the product you wish to return.
Review: We will review your request within 1–3 business days.
Ship: Once approved, we will provide you with the return shipping address. Please ensure the item is packed securely; we recommend using a trackable shipping service.
Return Shipping Costs
Damaged Items: If the return is due to a product arriving damaged (reported within 48 hours of delivery), we will provide a prepaid return label.
Refunds, Exchanges, & Store Credit
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, you may choose one of the following:
Full Refund: Issued to your original method of payment within 5–10 business days.
Exchange: We can ship out a replacement product of equal value.
Store Credit: A digital gift card code for future use at MyskinbyLabelle.
Shipping
At MyskinbyLabelle, we are committed to delivering your beauty essentials quickly and safely.
Please review our shipping policy below for details on processing and delivery.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has been shipped.
During high-volume periods or promotions, processing times may take slightly longer.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
• Canada: 2–7 business days
• United States: 5–10 business days
• International: 7–15 business days
Delivery times are estimates and may vary depending on the courier and location.
Shipping Carriers
We ship orders using trusted carriers such as:
• Canada Post
• UPS
• FedEx
The carrier used will depend on the shipping option selected and destination.
Order Cut-Off Time
Orders placed after 8;00PM (local time) will be processed the next business day.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor your package’s journey.
Shipping Restrictions
Currently, we ship to most locations in Canada, the United States, and some international countries.
Please note:
• We do not ship to P.O. Boxes for certain courier services.
• Some remote areas may experience longer delivery times.
Lost or Damaged Packages
MyskinbyLabelle is not responsible for packages lost or damaged during transit, but we will assist you in filing a claim with the shipping carrier if needed.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. MyskinbyLabelle is not responsible for orders shipped to incorrect addresses provided by the customer.
Returns
At MyskinbyLabelle, satisfaction is our priority.
If you are not completely satisfied with your purchase, we are here to assist you with a return or exchange.
Return Window
You have 14 days from the date your package was delivered to initiate a return or exchange.
To be eligible, the return must be requested within this 14-day timeframe.
Eligibility & Non-Returnable Items
To maintain high hygiene and safety standards for our beauty products, please note:
Eligible Items: Only items that are unopened, unused, and in their original packaging with seals intact can be returned.
Non-Returnable Items: We cannot accept returns on items that have been opened or used. Additionally, sale items and gift cards are final sale and cannot be returned or refunded.
The Return Process
To start your return or exchange, please follow these steps:
Contact Us: Email our support team at [request@myskinbylabelle.com] with your order number and photos of the product you wish to return.
Review: We will review your request within 1–3 business days.
Ship: Once approved, we will provide you with the return shipping address. Please ensure the item is packed securely; we recommend using a trackable shipping service.
Return Shipping Costs
Damaged Items: If the return is due to a product arriving damaged (reported within 48 hours of delivery), we will provide a prepaid return label.
Refunds, Exchanges, & Store Credit
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, you may choose one of the following:
Full Refund: Issued to your original method of payment within 5–10 business days.
Exchange: We can ship out a replacement product of equal value.
Store Credit: A digital gift card code for future use at MyskinbyLabelle.
Contact Us
For any questions regarding your return, please reach out to us:
Email: [info@myskinbylabelle.com]
Business Hours: Tuesday – Friday, 10;00AM – 08;00 PM (Local Time)
saturday-sunday, 12;00-8;00pm
