Refund Policy

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Return
You have 14 days from the date your package was delivered to initiate a return or exchange.
To be eligible, the return must be requested within this 14-day timeframe.
Eligibility & Non-Returnable Items
To maintain high hygiene and safety standards for our beauty products, please note:
Eligible Items: Only items that are unopened, unused, and in their original packaging with seals intact can be returned.
Non-Returnable Items: We cannot accept returns on items that have been opened or used. Additionally, sale items and gift cards are final sale and cannot be returned or refunded.
The Return Process
To start your return or exchange, please follow these steps:
Contact Us: Email our support team at [myskinbylabelle@gmail.com] with your order number and photos of the product you wish to return.
Review: We will review your request within 1–3 business days.
Ship: Once approved, we will provide you with the return shipping address. Please ensure the item is packed securely; we recommend using a trackable shipping service.
Return Shipping Costs
Damaged Items: If the return is due to a product arriving damaged (reported within 48 hours of delivery), we will provide a prepaid return label.
Refunds, Exchanges, & Store Credit
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, you may choose one of the following:
Full Refund: Issued to your original method of payment within 5–10 business days.
Exchange: We can ship out a replacement product of equal value.
Store Credit: A digital gift card code for future use at MyskinbyLabelle.